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Make HR services smarter, simpler and more impactful

Senior HR Services Specialist

New technology, digital processes and increasing employee self-service are transforming the way HR support is delivered. As Senior HR Services Specialist you are the go-to expert for employees and managers, while continuously improving processes, knowledge and self-service solutions. This role is perfect for someone who enjoys solving complex HR questions, but is even more motivated to prevent them from happening in the future.

Your role in the story

As Senior HR Services Specialist, you combine hands-on HR expertise with a continuous improvement mindset.

You support employees and managers on a wide range of HR topics, handle complex cases and identify opportunities to improve the employee experience. By analysing recurring questions and process bottlenecks, you help make HR services more efficient, consistent and future-proof. Working closely with HR Business Partners, Centers of Expertise and HRIS, you translate operational insights into practical improvements that make everyone's work easier.

What you will be working on

• Acting as a subject matter expert for HR processes and employee lifecycle administration.
• Identifying trends, recurring questions and opportunities for improvement.
• Improving self-service content, FAQs and knowledge articles.
• Contributing to automation and AI-enabled improvements within HR Services.
• Coaching and supporting colleagues through onboarding and ongoing development.

Key ingredients for success

You are an experienced HR professional who enjoys helping people while continuously improving the way HR services are delivered.

You are analytical, proactive and curious by nature. Rather than accepting recurring questions or manual processes, you look for the root cause and find smarter ways of working. You can work independently, communicate clearly and turn complex HR topics into practical solutions that employees and managers can easily understand and apply.

To be successful in this role, you bring:

• HBO or university level education.
• 4+ years of experience in HR Operations, HR Services or a similar HR environment.
• A proven ability to identify and implement process improvements.
• Affinity with HR systems, digitalization, self-service and AI.
• A proactive, customer-focused and analytical mindset.
• Fluency in Dutch and English.
  
  

Here's why people love working with us:

• Working on innovative and challenging projects.
• Strong compensation and benefits package, including a bonus system.
• Free access to our in-house gym, including fitness classes.
• Activities to socialize with colleagues outside your team, such as our Friday-afternoon get together.
• 30 days off to fully recharge.
• A modern and easily accessible office in Leiden.
  

Is this your dream job? Put in your application now!

The application process consists of two interviews, an online assessment, and an employment offer.

For Fleet, the first interviews will be conducted via Teams; for other positions, we prefer interviews at our office in Leiden, although video interviews via Teams are also possible.

Are you ready to make the impossible possible?